Products Refund and Cancellation Policy

Royal NX is dedicated to providing you with quality cosmetic products and an exceptional shopping experience. This Refund and Cancellation Policy outlines our procedures regarding returns, refunds, and order cancellations for cosmetic products purchased through our e-commerce website, royalnx.in.

1. Refunds

1.1. Refund Eligibility

We accept refund requests for eligible cosmetic products within days from the date of purchase. To be eligible for a refund, the following conditions must be met:

• The cosmetic product is in its original, unopened packaging.
• The product's safety seal is intact and unbroken.
• The product is not excluded from refunds under our policy (see section 1.2).

1.2. Non-Refundable Items

Certain cosmetic products are non-refundable. These may include but are not limited to:

• Products that have been opened or used.
• Personalized or customized cosmetic items.
• Products marked as "Final Sale" or "Non-Returnable."

1.3. Refund Process

To request a refund, please follow these steps:

• Contact our customer support team at 6364626267 within the eligible refund period.
• Provide your order number and a detailed reason for the refund request.
• Our team will review your request and provide further instructions on returning the unopened product.

1.4. Refund Method

Refunds will be processed using the same payment method used for the original purchase. Please allow 72 hours for the refund to be credited to your account.

2. Order Cancellations

2.1. Cancellation Requests

You can request to cancel an order for cosmetic products by contacting our customer support team at days before the order is shipped or fulfilled. We will make every effort to accommodate your cancellation request, but we cannot guarantee that it will be possible once the order has been processed.

2.2. Cancellation Fees

We do not charge cancellation fees for standard order cancellations of cosmetic products. However, for specific products that involve customization or special handling, cancellation fees may apply. Details of any applicable cancellation fees will be communicated during the order process.

3. Contact Us

If you have questions or need assistance with refunds, cancellations, or our policies related to cosmetic products, please contact us at 6364626267.